Not long ago, the Warden was delighted to win a fancy schmancy Ipod Touch. She has an Ipod but it's only one of those tiny Shuffle thingys that doesn't even hold enough songs to lull me to sleep (if I were into Ipods, which I'm not.)
So the Warden took her new Ipod Touch out of the box all excited to try it out, but she couldn't get it to play right. She said it only played music if she held the headphone jack in with her hand. Now, I'm only a kitteh but even I know this isn't the way you're sposed to have to use an Ipod.
The Warden was upset. She contacted the people she won it from and they sent her the receipt. But it turns out all she had to do was contact the Apple peeps, who arranged for a box to be sent so she could ship it back to be repaired or replaced.
Two days after sending it off, the Ipod came back (woot! now that's service!) but the note said they couldn't "recreate the problem" and that the Ipod worked fine for the techs. So the Warden turned it on again and had the same problem as before. Uh-oh. I think I saw steam coming out of her ears.
She told the guy what the problem was and he asked her if she had the headphone jack pushed all the way in. She said she pushed it in as far as it would go, and that she thought pushing it in farther would break something. The guy took the Ipod from her, gave the headphone jack a nice big push and it clicked into place. Voila! Music! And you don't even have to hold the jack in with your hand!
The Warden said she's never been so embarrassed in all her elebenty billion years on earth. I ask you again...how hard is it to operate an Ipod??